Rental Terms & Conditions

Every confirmed booking on Rentnear constitutes a legally binding rental agreement between the Product Owner ("Lender") and the Customer ("Borrower"), facilitated through the Rentnear platform. Rentnear acts as a technology marketplace that enables users to list, discover, book, and manage rental products and services.

Upon successful confirmation of a booking and receipt of applicable payments, the Borrower receives a temporary, non-transferable right to use the rented product solely for the agreed rental period and in accordance with these Terms & Conditions. Ownership of the rented product always remains with the Lender, and no provision of this agreement shall be interpreted as transferring ownership or title of the product to the Borrower.

The Borrower agrees to use the rented product responsibly, only for its intended purpose, and to return it in substantially the same condition in which it was received, subject only to reasonable wear and tear resulting from normal use.

The rental period begins on the booking commencement date confirmed by Rentnear and ends upon the expiry of the selected rental duration. The applicable rental period, return date, and any other booking details will be displayed in the order confirmation and user account dashboard.

Customers may choose rental durations based on the options available for each product. Any request to extend the rental period must be submitted before the original rental period expires and is subject to product availability, approval by the Product Owner, and successful payment of the applicable extension charges.

If a customer chooses to return a rented product before the completion of the agreed rental period, no refund or partial refund of the rental charges shall be provided unless expressly stated in Rentnear's Refund Policy.

The maximum rental duration permitted on the Rentnear platform is 90 consecutive calendar days for any single booking. Any booking exceeding this duration, whether due to technical error, misuse of the platform, system vulnerability, or any other reason, shall be considered invalid unless specifically approved by Rentnear in writing. Users must immediately notify Rentnear if they identify any booking exceeding the permitted duration. Any deliberate attempt to bypass, manipulate, or exploit platform limitations may result in immediate account suspension, cancellation of bookings, financial penalties, recovery proceedings, and legal action where applicable.

The total amount payable for a rental order may include one or more of the following components, depending upon the product category and booking:

• •Rental charges

• •Refundable security deposit (where applicable)

• •Delivery and pickup charges

• •Convenience or service fees

• •Platform fees

• •Damage protection plan charges (if selected)

• •Applicable taxes

• •Any additional charges clearly displayed before checkout

All applicable charges will be displayed transparently before the customer confirms the booking. By completing the payment, the customer agrees to pay all charges associated with the rental transaction.

Payments must be made only through payment methods approved by Rentnear. Depending upon the product category, payment may be required either at the time of booking or before delivery.

Where applicable, refundable security deposits shall be refunded after successful inspection and verification of the returned product, subject to deductions for damages, missing accessories, unpaid rental extensions, penalties, or any outstanding dues.

Failure to complete payment may result in cancellation of the booking or suspension of services.

Rentnear or its authorised logistics partners shall arrange delivery of the rented product to the address specified during the booking process.

Although Rentnear makes every reasonable effort to deliver products on the selected delivery date, actual delivery schedules may be affected by factors beyond our reasonable control, including logistics constraints, weather conditions, transportation disruptions, public holidays, operational issues, or force majeure events.

Customers are responsible for ensuring that someone authorised is available to receive the product at the delivery location.

Upon delivery, customers are advised to carefully inspect the package, verify that all listed accessories and components are present, and report any visible damage, missing items, incorrect products, or packaging issues through the Rentnear platform within the prescribed reporting period.

Failure to report such issues within the specified timeframe may be treated as confirmation that the product was received in satisfactory condition.

Delivery personnel are authorised only to deliver the package and collect returns. They are not responsible for installation, demonstrations, technical support, quality inspections, repairs, or product setup unless specifically arranged by Rentnear.

All rented products must be returned immediately upon completion of the agreed rental period unless an approved extension has been granted through the Rentnear platform.

Returns may be completed either through scheduled pickup by Rentnear or its authorised logistics partner, or by any other return method communicated during the booking process.

Customers are responsible for ensuring that:

• •The product is properly packed for safe transportation.

• •All original accessories, cables, manuals, batteries, chargers, cases, packaging, and complimentary items are returned together with the product.

• •The product is available for collection at the agreed return location.

• •The returned product is in substantially the same condition in which it was delivered, subject only to reasonable wear and tear.

If the customer is unable to return the product on the scheduled return date, Rentnear must be informed before the rental period expires. Rental extensions remain subject to availability and approval.

Late returns may attract additional daily rental charges, overdue penalties, recovery costs, and any other charges specified under Rentnear's policies until the product is successfully returned.

The Borrower remains fully responsible for the rented product from the time of delivery until it is successfully returned and accepted by the Product Owner or Rentnear.

In the unfortunate event of the customer's death, incapacity, insolvency, disappearance, or inability to fulfil their contractual obligations, responsibility for returning the rented product and settling any outstanding liabilities shall pass to the customer's legal heirs, authorised representatives, executors, administrators, or estate, to the extent permitted under applicable law.

Rentnear expects every Borrower to exercise reasonable care while using rented products. The Borrower is responsible for safeguarding the rented item from the time it is delivered until it is successfully returned and accepted by the Product Owner ("Lender") or Rentnear. Upon return, every product undergoes a quality inspection to verify its physical condition, functionality, completeness, and the presence of all supplied accessories.

If any damage, missing accessories, malfunction, loss, or theft is identified during inspection, Rentnear will notify the Borrower with supporting evidence wherever applicable. The Borrower agrees to bear the cost of any damage, loss, theft, or missing components occurring during the rental period, irrespective of whether such damage was caused intentionally, accidentally, or through negligence.

Borrowers who purchase the Rentnear Protection Plan (where available) may receive coverage for accidental damage in accordance with the specific terms of the protection plan. The protection plan covers only accidental and unforeseen physical damage up to the coverage limit specified at the time of purchase and does not transfer ownership or eliminate the Borrower's responsibility for proper use of the rented product.

The Rentnear Protection Plan does not cover damage resulting from misuse, negligence, unauthorised repairs, intentional damage, improper handling, exposure to liquids or hazardous environments where prohibited, theft, burglary, robbery, disappearance, loss of the product, or damage arising from illegal or prohibited activities.

Where damage is repairable and is not covered under the Rentnear Protection Plan, or where repair costs exceed the applicable coverage limit, the Borrower shall be responsible for paying the actual repair cost together with any applicable inspection, logistics, transportation, or service charges incurred in restoring the product.

Where the product is determined to be beyond economical repair, permanently damaged, destroyed, or rendered unusable, the Borrower shall be liable to pay the current replacement value or fair market value of the product, as determined by Rentnear or the Product Owner, along with any applicable taxes and associated charges.

Loss, theft, disappearance, or non-return of any rented product is not covered under the Rentnear Protection Plan. In such cases, the Borrower shall be responsible for paying the full replacement cost of the product together with any outstanding rental charges and applicable recovery expenses. Rentnear shall provide a detailed invoice for all repair, replacement, or recovery charges to ensure complete transparency.

Certain products listed on Rentnear may require a refundable security deposit in addition to the applicable rental charges. The amount of the security deposit, where applicable, will be clearly displayed before the booking is confirmed.

Following the successful return of the rented product, Rentnear or the Product Owner shall conduct a quality inspection to verify that the product has been returned in acceptable condition together with all supplied accessories and components. If no damage, missing items, unpaid charges, penalties, or outstanding dues are identified, the refundable security deposit shall be returned to the customer without interest.

Where any damage, loss, missing accessories, overdue rental charges, unpaid penalties, or other outstanding liabilities are identified, Rentnear reserves the right to deduct the applicable amount from the security deposit before processing the remaining refund. If the outstanding amount exceeds the security deposit, the Borrower shall remain responsible for paying the balance.

Refunds shall be processed using the payment method or payout mechanism approved by Rentnear, subject to applicable banking and payment gateway processing timelines.

To maintain a secure, trusted, and fraud-free rental marketplace, every customer using Rentnear must successfully complete the verification process before a booking can be confirmed. Verification helps protect Product Owners, Borrowers, and the Rentnear community while ensuring compliance with applicable laws and regulatory requirements.

Depending on the nature of the product, booking value, risk assessment, or internal compliance requirements, Rentnear may require one or more of the following verification methods:

• •Government-issued identity verification (such as Aadhaar, Passport, Driving Licence, Voter ID, or any other valid identity document)

• •PAN verification

• •Residential address verification

• •Employment or business verification

• •Educational institution verification for students

• •Mobile number verification

• •Email verification

• •Selfie or facial verification

• •Bank account verification for payouts

• •Additional documentation reasonably required to complete Know Your Customer (KYC) procedures

For student customers, Rentnear may require a valid Student Identity Card together with an institutional email address or additional verification through a parent or legal guardian wherever deemed necessary.

By completing verification, the customer authorises Rentnear to verify the authenticity of the submitted information through authorised third-party verification agencies, government databases, fraud prevention services, or credit assessment agencies where legally permitted. Such verification shall be carried out solely for identity verification, fraud prevention, compliance, risk assessment, and service delivery purposes.

If the submitted documents are inaccurate, incomplete, fraudulent, expired, unverifiable, or fail Rentnear's internal verification requirements, Rentnear reserves the right to reject the verification, suspend the account, cancel any pending bookings, or refuse future services. Where a booking is cancelled solely because verification could not be completed, any eligible refund shall be processed in accordance with Rentnear's Cancellation & Refund Policy.

Rentnear is committed to protecting customer privacy and handling personal information responsibly. Information collected during registration, identity verification, bookings, payments, and customer support interactions is retained only for as long as necessary to provide services, comply with applicable laws, resolve disputes, prevent fraud, enforce legal rights, and fulfil regulatory obligations.

Where legally permissible, verified personal documents may be securely deleted, anonymised, or permanently removed upon successful account closure or following a valid deletion request, provided Rentnear is not required to retain such information under any applicable law, court order, tax regulation, anti-money laundering requirement, or ongoing legal proceeding.

All personal information is handled in accordance with Rentnear's Privacy Policy and applicable data protection laws.

To make renting more affordable and accessible, Rentnear may offer selected products under a Zero Security Deposit Program. Products eligible for this program will be clearly identified on the Platform before booking.

The absence of a security deposit does not reduce or eliminate the Borrower's responsibility for the proper care and timely return of the rented product. Customers remain fully liable for any damage, loss, theft, missing accessories, overdue returns, or other contractual obligations arising during the rental period.

Where a product covered under the Zero Security Deposit Program is returned with repairable damage, the Borrower shall be responsible for paying the actual repair cost together with any reasonable inspection, logistics, transportation, or service charges. Where the product is irreparably damaged, lost, stolen, or not returned, the Borrower shall be liable for the full replacement value of the product. Rentnear shall provide a detailed invoice for all applicable charges to ensure complete transparency.

If a Borrower wishes to retain a rented product beyond the originally agreed rental period, an extension request must be submitted through the Rentnear Platform before the rental period expires. Rental extensions are subject to product availability, approval by the Product Owner where applicable, and payment of the applicable extension charges.

Where an extension is approved, additional rental charges shall be calculated based on Rentnear's prevailing pricing model, which may vary depending on rental duration, product category, market demand, seasonal availability, and other commercial factors.

If a Borrower retains a product beyond the agreed rental period without obtaining an approved extension, Rentnear reserves the right to charge additional rental fees, overdue charges, recovery expenses, suspend the user's account, and initiate legal recovery proceedings where necessary.

These Rental Terms & Conditions and all transactions conducted through the Rentnear Platform shall be governed by and interpreted in accordance with the laws of the Republic of India.

In the event of any dispute, claim, controversy, or disagreement arising out of or relating to these Terms, the parties shall first make reasonable efforts to resolve the matter amicably through mutual discussions and good-faith negotiations.

If the dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. Arbitration may be administered through Presolv360 or any other recognised arbitration institution designated by Rentnear in accordance with its applicable dispute resolution rules.

The arbitration shall be conducted before a Sole Arbitrator. The juridical seat and venue of arbitration shall be Bengaluru, Karnataka, India, unless otherwise determined by the Arbitrator. The language of the arbitration proceedings shall be English, and the governing law shall be the laws of India.

Where permitted, arbitration proceedings may be conducted through secure Online Dispute Resolution (ODR) platforms using the registered email address and mobile number associated with the user's Rentnear account. If virtual proceedings are not feasible, the Arbitrator may direct that proceedings be conducted physically at an appropriate venue.

The decision and award of the Arbitrator shall be final and binding upon all parties. Subject to applicable arbitration laws, the courts located in Bengaluru, Karnataka shall have exclusive jurisdiction over all matters relating to these Terms.

Cancellation and refund eligibility depends on the stage of the booking, the payment option selected, and the status of product reservation.

Customers may cancel an order before the product has been dispatched or handed over for delivery, subject to the applicable cancellation terms displayed during checkout. Where a cancellation qualifies for a refund, the refund shall be processed using the original payment method or any other approved payment channel.

If a booking is cancelled after the product has been reserved, prepared for dispatch, or shipped, Rentnear may deduct reasonable cancellation, logistics, payment gateway, processing, or reservation charges before issuing any refund.

Certain promotional offers, discounted bookings, prepaid reservations, special pricing, or limited-availability products may be subject to separate cancellation conditions, which shall be displayed before booking confirmation.

Once the rented product has been successfully delivered and accepted by the Borrower, rental charges are generally non-refundable unless otherwise required under applicable law or expressly provided under Rentnear's Refund Policy.

Rentnear reserves the right to cancel any booking due to product unavailability, verification failure, suspected fraud, pricing errors, operational constraints, force majeure events, or any circumstance beyond its reasonable control. In such cases, eligible payments received from the customer shall be refunded in accordance with Rentnear's Refund Policy.