Shipping Policy

Rentnear partners with trusted third-party logistics providers to deliver and collect rental products across our serviceable locations in India. Delivery and pickup are arranged based on the address and schedule selected during the booking process. The day of delivery and the day of pickup are provided as complimentary service days and are not counted towards your rental period unless otherwise specified.

Rentnear will make every reasonable effort to deliver your order on the selected delivery date. However, delivery schedules are subject to product availability, logistics capacity, weather conditions, traffic, and other operational factors. We recommend selecting a delivery date that provides sufficient buffer before you actually require the product, as expedited or early deliveries cannot always be accommodated.

Customers are responsible for ensuring that the rented product is ready for collection on or before the scheduled return date. If you require additional time, you should request a rental extension through the Rentnear platform before your rental period expires. Extensions are subject to product availability and approval by the owner or Rentnear, as applicable. Failure to return the product on time may result in additional rental charges and other applicable fees until the item is successfully collected or returned.

Any applicable delivery, pickup, packaging, convenience, or service charges will be clearly displayed during the checkout process before payment is completed. These charges may vary depending on the delivery location, product category, size, weight, and logistics requirements. Once an order is confirmed, such charges shall be governed by Rentnear's applicable cancellation and refund policies.

Deliveries and pickups are carried out by authorised third-party logistics partners or approved delivery personnel. Their responsibility is limited to delivering the package to the customer's specified address and collecting it upon completion of the rental period. Delivery personnel are not authorised to provide product demonstrations, installation, technical assistance, quality inspections, troubleshooting, repairs, or accept partial returns unless expressly arranged by Rentnear.

Customers are advised to inspect the package immediately upon delivery and report any visible damage, missing accessories, or packaging issues through the Rentnear platform within the prescribed reporting period.

An order shall be deemed successfully delivered once delivery has been confirmed through the verification process prescribed by Rentnear, which may include OTP verification, digital signature, photograph, electronic confirmation, or any other approved proof of delivery. Such confirmation shall serve as conclusive evidence that the customer has received possession of the rented product in good order unless reported otherwise within the applicable reporting window.

The customer shall ensure that the delivery and pickup address is accurate, complete, and accessible. The customer or an authorised representative must be available to receive and hand over the rented product. If delivery or pickup cannot be completed due to incorrect address details, customer unavailability, restricted access, or any reason attributable to the customer, Rentnear reserves the right to levy additional delivery, re-attempt, storage, or logistics charges wherever applicable.

Customers must not make any cash or direct payments to delivery personnel or third-party logistics partners unless expressly authorised by Rentnear through the platform. All rental payments, deposits, extensions, penalties, delivery charges, and other applicable fees must be paid exclusively through the official Rentnear platform. Rentnear shall not be responsible for, nor liable to refund or reimburse, any payment made directly to delivery personnel without prior written authorisation.

While Rentnear strives to ensure timely deliveries and pickups, delays may occur due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, strikes, transportation disruptions, government restrictions, public emergencies, or other force majeure events. In such cases, Rentnear shall not be held liable for any direct or indirect losses arising from such delays, and reasonable efforts will be made to complete the delivery or pickup at the earliest opportunity.

Delivery and pickup services are available only in locations supported by Rentnear and its logistics partners. Certain products may have location-specific restrictions based on availability, transportation feasibility, or operational limitations. Rentnear reserves the right to refuse, postpone, or cancel delivery requests where service cannot reasonably be provided.